Refund & Cancellation Policy

Effective Date: 27/08/2026 Version: 1.0

Nexora International Education ("Nexora", "we", "us", or "our") is the public-facing brand operated by Nex Sora Educational Services Company, an educational services company registered in Afghanistan.

This Refund & Cancellation Policy explains when payments made for Nexora services may be cancelled, refunded, or considered non-refundable.

Because Nexora provides different types of educational and application-support services, refund eligibility may depend on the service purchased, work already completed, costs already incurred, and the circumstances of the request.

1. Nexora Service Fees

This policy applies primarily to fees paid directly to Nexora for services provided by Nexora.

Depending on the service, these may include fees for:

• educational consultation;
• university application assistance;
• scholarship application assistance;
• document preparation or review;
• appointment or consultation services;
• visa-related administrative support;
• application processing support; and
• other paid educational services offered by Nexora.

Any specific refund or cancellation conditions communicated before purchasing a particular service may also apply.

2. Third-Party Fees

Fees charged independently by third parties are generally outside Nexora's control.

These may include fees charged by:

• universities and educational institutions;
• scholarship providers;
• embassies and consulates;
• government authorities;
• visa or immigration authorities;
• testing organizations;
• banks;
• payment processors; and
• other independent service providers.

Nexora cannot guarantee refunds of third-party fees.

Refund requests relating to such payments may need to be submitted directly to the organization that received the payment and will be subject to that organization's policies.

3. Cancellation Before Work Begins

If you cancel a paid Nexora service before substantive work has started, you may request a refund.

Where no significant work has been performed and no non-recoverable costs have been incurred, Nexora may provide a full or substantially full refund, subject to any applicable payment-processing costs or service-specific conditions.

Please contact Nexora as soon as possible if you wish to cancel a service.

4. Cancellation After Work Has Started

If you request cancellation after Nexora has begun providing the service, refund eligibility will depend on factors including:

• the amount of work already completed;
• staff or professional time already committed;
• documents already reviewed or prepared;
• applications already processed or submitted;
• appointments or consultations already provided;
• non-recoverable costs already incurred; and
• the nature of the service purchased.

Nexora may deduct a reasonable amount corresponding to work already performed or costs already incurred before issuing any remaining refund.

In some circumstances, no refund may remain after substantial work has been completed.

5. Completed Services

Once a service has been fully or substantially completed, the applicable Nexora service fee will generally be non-refundable.

A refund may nevertheless be considered where:

• Nexora charged the customer incorrectly;
• a duplicate payment occurred;
• Nexora was unable to provide the agreed service;
• a refund is required by applicable law; or
• exceptional circumstances reasonably justify a refund.

Each request may be reviewed according to its circumstances.

6. Admission, Scholarship, Visa and Employment Outcomes

Payment for a Nexora service does not constitute payment for a guaranteed result from an independent third party.

Therefore, a:

• university rejection;
• scholarship rejection;
• visa refusal;
• immigration decision;
• employment rejection;
• unsuccessful interview; or
• other unfavorable third-party decision

does not by itself create an automatic right to a refund where Nexora has provided the service that was purchased.

Universities, scholarship providers, employers, embassies, governments, and other third parties make their own decisions independently from Nexora.

7. Research Submissions

Where Nexora introduces a paid research-related service, payment does not guarantee that a research submission will be accepted or published unless expressly stated otherwise in writing.

Editorial, academic, integrity, eligibility, or quality decisions may result in a submission being rejected.

Any refund entitlement for a paid research-related service will depend on the specific service purchased and whether the agreed service was provided.

8. Missed Appointments

Where a user books a paid appointment or consultation and does not attend, arrives substantially late, or fails to provide required information, the payment may be non-refundable where Nexora reserved staff time or incurred costs for that appointment.

Where reasonably possible, Nexora may allow an appointment to be rescheduled instead.

Cancellation or rescheduling requests should be made as early as reasonably possible.

9. Delays Caused by the User

Nexora is not responsible for delays caused by a user's failure to:

• provide required information;
• upload necessary documents;
• respond to reasonable requests;
• make required payments;
• attend appointments;
• meet deadlines; or
• provide accurate information.

Such delays do not automatically create a right to a refund where Nexora remains ready and able to provide the purchased service.

10. Fraudulent or Misleading Information

Nexora may suspend or terminate a service if a user knowingly provides forged documents, fraudulent information, deliberately misleading information, or otherwise uses the service unlawfully.

Where work has already been performed or costs incurred before such conduct is discovered, Nexora may take those circumstances into account when determining refund eligibility.

Nothing in this section permits Nexora to retain funds where applicable law requires a refund.

11. Duplicate or Incorrect Payments

If you believe you were:

• charged more than once;
• charged an incorrect amount; or
• charged for a transaction you did not authorize,

please contact Nexora promptly.

We will review the available transaction information and, where an error is confirmed, take reasonable steps to correct it.

For unauthorized transactions, you may also need to contact your bank or payment provider.

12. How to Request a Refund or Cancellation

To request a refund or cancellation, contact Nexora and provide sufficient information for us to identify the relevant service and payment.

Where available, please include:

• your full name;
• the email address or telephone number used for the service;
• the service purchased;
• the payment or transaction reference;
• the payment date;
• the reason for the request; and
• any relevant supporting information.

Please do not send passwords, complete bank-card credentials, PINs, security codes, or unnecessary sensitive documents when requesting a refund.

We may request reasonable additional information where necessary to verify the payment or request.

13. Refund Method and Processing

Approved refunds will generally be returned using an appropriate available payment method.

The time required for funds to appear may depend on the bank, payment provider, payment method, country, and other factors outside Nexora's control.

Nexora will aim to initiate approved refunds within a reasonable period after the request has been reviewed and approved.

Where a direct refund through the original payment method is not technically available, Nexora may discuss an appropriate alternative with the customer.

14. Chargebacks and Payment Disputes

We encourage customers to contact Nexora before initiating a chargeback or formal payment dispute so that we have an opportunity to investigate and resolve legitimate concerns.

Nothing in this policy prevents a customer from exercising lawful rights available through their bank, payment provider, or applicable consumer-protection law.

Nexora may provide relevant transaction and service records to a payment provider where reasonably necessary to respond to a payment dispute.

15. Mandatory Consumer Rights

Nothing in this Refund & Cancellation Policy removes or limits consumer rights that cannot legally be excluded or restricted.

Where applicable law provides a customer with greater refund, cancellation, or other mandatory rights, those rights will apply.

16. Changes to This Policy

Nexora may update this Refund & Cancellation Policy when our services, payment methods, business operations, or applicable requirements change.

When material changes are made, we may update the effective date and version displayed on this page.

The policy applicable to a particular transaction may depend on the version in effect when the relevant service was purchased, subject to applicable law.

17. Related Policies

This Refund & Cancellation Policy should be read together with our:

• Terms & Conditions;
• Privacy Policy;
• Cookie Policy; and
• Disclaimer.

18. Contact Us

For refund, cancellation, or payment-related questions, please contact:

Nexora International Education
Operated by Nex Sora Educational Services Company

Office: Office 705, 7th Floor, Spinghar Tower, Nangarhar, Afghanistan
Email: support@nexoraafg.com

Phone: +93 775 461 606
Website: https://www.nexoraafg.com